If you’re running into issues with a lead and would like a refund, we’re here to help. This article will walk you through what qualifies for a refund, and what doesn’t. To request a refund, please contact us at email@example.com.
What qualifies for a refund:
We understand that sometimes things don’t go as planned and if you’re wondering if you qualify for a refund? You’re in the right place. Some of these situations will be refunded automatically, like if you receive the same lead twice, and some will be on a case-by-case basis. Let’s break it down:
In some situations, we will automatically refund an amount back to your Lydul balance. You don’t have to submit a request for these refunds — we handle the work for you. Some examples of these situations are if you:
If you experience one of these situations and don’t get an automatic refund within 2-3 business days, you can submit a request for a refund and we’ll look into it.
For all other situations, you can request a refund within 30 days of the charge. We’ll review the details you share and let you know whether your situation qualifies for a refund.
Here are some situations that will most likely qualify for a refund:
When you request a refund, add as much detail about the situation as possible to help our team find a resolution for you faster.
What happens next:
Once you submit your request, we’ll look into the details you shared and we’ll email you to let you know if you qualify for a refund or not. You’ll usually get an answer within 1-2 business days, but it could take up to 5 business days if the situation needs further review.
If you qualify for a refund, we will issue that refund back to your Lydul balance once we approve your request.
What to do if you don’t qualify for a refund
There may be a few reasons you didn’t qualify for a refund. Some reasons could be:
If you’re a new pro on Lydul and not sure how everything works, we’re here to help you succeed at firstname.lastname@example.org.